Welcome back to English at Work. We're still in Anna's first week in the busy offices of Tip Top Trading. How's it going Anna? Everything's still so new to me. I keep needing to ask people for help. Well, that's only natural at the beginning. To ask people politely for help use the words would and could. You can also use the word please, but don't make the mistake of thinking that's enough to make what you say polite. Er, OK. Hello Anna. Oh hi, Paul. I was wondering if you could do something for me? Yes of course. Would you be able to print out a file for me? It's a document on CBL, Convincing Bananas Limited. They're one of our suppliers. The file should be on the system and could I have it in the next ten minutes please, as they're on their way here for a meeting? Yes. Oh no, I've no idea how to find it. Tom? Er, ask Denise. She should know. OK, thanks Tom, I'll ask her. I'd warned her, you know, I said Victoria, if you don't change your hairdresser. Denise? One day you'll hold on a moment. Anna? Please email me the background file on CBL. Er. Thank you. Who does that girl think she is? Anna, new girl. I told you about her, yes with the saucepans, that's the one. She's only been here five minutes and she's already acting like the Queen of Sheba.